Can CEMAR guide teams in the procedures of NEC3 whilst making sure they stay compliant?

How many projects can one user be attached to?

What versions of the NEC3 Contract can CEMAR manage?

Can CEMAR be used if I am away from my computer?

When can I access CEMAR?

Does CEMAR require any downloads or plug-ins such as 'Java', 'Active x', 'Flash', 'Codex', 'Shockwave'?

Is my information / data transmitted securely across the internet?

What is SSL?

Who issues the SSL Certificate?

How often is my data backed up?

Where is my data stored?

What about Data Protection?

Can I have my data sent to me?

What happens to my data at the end of the project?

Can I export data to other software such as Microsoft Excel, Word, Adobe Reader etc?

Can I upload files to CEMAR such as, photos, drawings, spreadsheets etc?

Does CEMAR support role based security?

Does CEMAR have a Shared Risk Register?

What sort of reports can I produce in CEMAR for my project / service contract?

Can I produce a chart to show the changes in prices to the project / service contract?

Is training available for CEMAR?

Is there instant Help available throughout CEMAR?

Can I submit Support Tickets through CEMAR?

Can I just talk to someone if I need help?

Does CEMAR support full audit trail, with transaction logs, date/time stamps and identity numbers?

Yes. The gateway approach that CEMAR adopts ensures project staff remain compliant in NEC3 process and aware of their pending responsibilities.

There is no limit to the number of projects a specific user can be attached to. Each user is assigned a unique username and password. Once logged in the user is presented with only those contracts they are allowed to access. Furthermore the delegated authorities of each user can be defined on a contract by contract bases e.g. a user can be Read Only on one contract and Project Manager on another.

CEMAR is available for NEC3 ECC, ECS, TSC and PSC contracts complete with X19 Task Ordering facility. We are currently developing a Generic (non NEC3) version.

Yes. CEMAR is a fully hosted web application that can be accessed from any computer with an internet connection from anywhere in the world. Automated email alerts keep teams aware of new communications.

CEMAR is available 24/7/365 except for planned maintenance, which is only ever scheduled to take place outside normal office hours. We are able to keep this to a minimum as we operate two identical infrastructures allowing us to maintain one whilst using another.

No. CEMAR works with most popular internet browsers. The application does not install anything on to your computer making accessing CEMAR very quick and easy. As such our clients have to date never needed to make any special arrangements for CEMAR's use.

Yes. CEMAR uses a Secure Socket Layer (SSL) connection from your browser to our servers. This means all data transmitted to CEMAR is encrypted.

The address bar turns green on certain browsers and a pad lock appears to show the CEMAR website is safe and secure. Many sites such as internet banking, online shopping etc. employ this same method to ensure the security of customer's data.

The Secure Sockets Layer (SSL) (and Transport Layer Security (TLS)) is the most widely deployed security protocol used today. It is essentially a protocol that provides a secure channel between two machines operating over the Internet or an internal network. In today’s Internet focused world, we typically see SSL in use when a web browser needs to securely connect to a web server over the insecure Internet.

Technically SSL is a transparent protocol, which requires little interaction from the end user when establishing a secure session. For example, in the case of a browser, users are alerted to the presence of SSL when the browser displays a padlock, or in the case of Extended Validation SSL the address bar displays both a padlock and a green bar. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Full data backups are taken every 15 minutes, allowing the restoration of data with as many as 96 restorable versions per day to choose from. Backup history archiving exists for 30 days at this level. On request backup restore points can be maintained for up to 7 years.

The backup software ensures that data is compressed and encrypted to 128-bit AES encryption standards and sent to a state-of-the-art military-grade UK data centre using SSL security measures.

Once the data arrives at this data centre, it is then mirrored via the same encrypted SSL security measures to a second identical data centre in a geographically separate EU location for failover contingency.

It is in these data vaults that client data resides, completely encrypted and secure.

Europe’s Best in Class Data Centres - a benchmark in physical and logical security Designed and built to exceptionally high specifications, the two data centres - one located 55 miles from London the other in Belgium - currently manage the information and data of some of Europe’s leading companies and organisations. Both are 450 square metre fully air-conditioned data halls monitored by a dedicated staff of IT professionals 24 hours a day, 365 days a year. The latest safety, technology, and redundancy strategies have been amalgamated with leading-edge IT infrastructure to provide customers with a facility that truely guarantees data continuity and security.

Key Features of the Data Centres

· Two data centres - one in Milton Keynes one in Belgium.

· Buildings entirely surrounded by 2.4m high security fencing

· All key points covered by CCTV surveillance

· Electronic access control through a single point of entry

· Around the clock monitoring by security personnel

· Uninterruptible power supply

· Climate controlled environment

· Independent external generator provides an uninterrupted power supply

· Self contained power units ensure maximum uptime

· Automatic fire detection and alarm system compliant to BS5839 and BS6266

· Multiple fiered firewalls

· Dual power supplies

· First-rate technical support

All data remains within the EEA (European Economic Area) compliant with the eighth data protection act principle.

Yes. On request we will provide you with monthly / quarterly / 6 monthly / yearly data and communications backups. These are in the form of a DVD archive which will run on any computer with no installs required. The DVD makes navigating around archived information quick and easy.

On completion of a contract data held on CEMAR will be burnt to a run-time version on a DVD. This contains all data, communications, document logs, audit trails, shared documents, attachments, PDF communication hard copies and much more.

Yes. CEMAR has the facility to export reports, charts/data and communications to Excel, Word, Acrobat (pdf file), CSV file and HTML, at the push of a button. Export features allow offline analysis and reporting.

CEMAR uses standard programming language and industry formats; we are keen to work with clients to facilitate the exportation of CEMAR data to other software solutions where required.

Yes. Uploading files is made simple with CEMAR. The user can easily attach files to specific events.

These files types include: (not limited to, we can add others)

JPG, JPEG, GIF, BMP, PNG, DOC, DOCX, XLS, XLSX, PDF, DWG, DXF, DWF, MPP, PV3, ZIP, TXT and RTF.

Yes. Every button press within CEMAR has set permission against it, providing a flexible and comprehensive authority structure. Roles are established and specific authority assigned (e.g. Read Only, PM, SM, Supervisor, Financial Director, QS, Programmer etc).

Users are added to a role accordingly and can carry different roles under different projects. Roles can be edited and updated by an authorised client administrator or CMToolkit following written instruction.

Yes. All events and matters handled by CEMAR are displayed in common registers available to both parties. This approach provides shared numbering system and ensures consecutive references are given to events and matters without any gaps or duplication. So long as user permissions allow, any user can view notified events and matters by opening the corresponding register from the main menu bar.

The 'Tell me everything about...' dynamic reporting tool provides users complete control over how many and what kind of events they are reporting on and how much detail to include. This has brought considerable benefits over the traditional project tracker sheet and is a step change in reporting.

There are dozens of other reports including; Project Status, Overview and specific detail of Registers, Reminders, Event Activities/relationships, time, quality, financial, EVA components and many more. We are adding new reports all the time, the majority following suggestions by our users.

Yes. On the click of a button CEMAR will produce a bar chart displaying the changes to the price over time. The chart along with the underlying data can be printed or exported to excel.

Yes. We run standard 1-day courses in CEMAR. We can host training days at our on-site training venue or at a place of your choice. We frequently work with clients to bespoke training and take account of internal controls, process and other considerations to ensure the integration of CEMAR is effective and compatible to existing practices.

Yes. Fully detailed help-files / user guides form part of the CEMAR system with dynamic contextual links throughout the various modules. Help files are developed to follow 'Microsoft conventions' and are intuitive to use.

Yes. A support ticketing service is available through CEMAR, a user can submit a support ticket and will receive a response from our trained support team. Our SLA response time to support tickets is 24hrs however to date 95% where answered in under 20 minutes.

Of course, help is always available via the phone or email too. 01452 547140.

Yes. Full audit trail is maintained via the Documents Log and information captured local to each transaction. Every communication is time/date/author stamped and given a unique identity number. The documents log stores this unique number. Once communicated forms are appropriately locked down so information becomes read only and integrity of each communication is preserved.

In addition we recognise CEMAR may be used alongside other existing systems. To this end we have included the facility to add cross references to most events and matters.